Privacy Policy

Flow Furniture (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, (the “Site”). Please read this policy carefully. By using the Site, you consent to the practices described in this policy.

Information We Collect

  1. Personal Information: When you visit our Site, we may collect personal information that you provide directly to us, such as:

    • Name
    • Email address
    • Phone number
    • Shipping and billing addresses
    • Payment information
    • Any other information you choose to provide
  2. Automatically Collected Information: When you access the Site, we may automatically collect information about your visit, including:

    • IP address
    • Browser type and version
    • Operating system
    • Referring website
    • Pages you viewed on our Site
    • Date and time of your visit
    • Information about the device you use to access the Site

How We Use Your Information

We use the information we collect in the following ways:

  • To Provide Services: Process transactions and manage your orders, including shipping and returns.
  • To Communicate: Send you updates, promotional materials, and other information that may be of interest to you.
  • To Improve Our Site: Analyze usage trends and measure the effectiveness of our content and features.
  • To Personalize Your Experience: Tailor our services to better match your preferences and interests.
  • To Ensure Security: Monitor and protect the security of our Site.

Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files that are placed on your device when you visit a website. You can control the use of cookies through your browser settings.

Your Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails.


We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our Site and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Flow Furniture
Phone: (519) 254-3569
Address: 1900 Wyandotte Street East
Windsor, ON N8Y 1E4

Effective Date: June 1st 2024

This Privacy Policy was last updated on June 4th 2024.